Characterising product-service systems in the healthcare industry

Leveraging the sustainability potential of mass customization through product service systems in the consumer electronics industry

Companies experience an increasing importance for implementing sustainability concerns into their processes and product offerings. In the consumer electronics industry, traditional manufacturing-focused initiatives to minimize the environmental impacts of products are currently still far from satisfactory. The European research project SMC-Excel aims at enhancing the ecological sustainability i...

Sustainable Product Service Systems in Small and Medium Enterprises (SMEs): Opportunities in the Leather Manufacturing Industry

This paper presents an approach to identify opportunities to develop sustainable Product Service Systems (PSS) involving Small and Medium Enterprises (SMEs). The purpose of the research is to build understanding of how the integration of product and service design and the use of Information and Communication Technologies (ICT) can contribute to identify opportunities to develop sustainable PSS ...

Product design for product/service systems: Design experiences from Swedish industry

Service Competition and Product Quality in the U.S. Automobile Industry

We formulate a structural econometric model to analyze the impact of service attributes (warranty length, after-sales service quality) on consumer demand in the U.S.automobile industry. Our results indicate that service attributes play a compensatory role with respect to product quality, i.e., the impact of warranty length and service quality on demand increases when product quality decreases. ...

Application of Bayesian Networks in Consumer Service Industry and Healthcare

Gao, Yuan. M.S.I.E., Purdue University. December 2014. Application of Bayesian Networks in Consumer Service Industry. Major Professor: Vincent G. Duffy. The purpose of the present study is to explore the application of Bayesian networks in the consumer service industry to model causal relationships within complex risk factor structures using aggregate data. An analysis of the Hawaii tourism mar...